AVGEEK

Airline loyalty through the credit-card customer’s lens

Brian Kelly discusses the evolution of points and miles and his book, How to Win at Travel, including why travellers’ loyalty may favour credit-card companies over airlines.

8 Jun 202552 min

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The conversation

The world’s most renowned points & miles guru, the founder of The Points Guy, Brian Kelly, joins this episode of The Indian AvGeek.

Brian talks in detail about the growth of the points and miles scene worldwide and how it has evolved. We spoke extensively about his new book, “How to Win at Travel,” sharing key insights for travelers and points enthusiasts alike.

Brian spoke about how consumers seem more loyal to their credit card companies than airlines and why getting an airline-specific credit card mostly results in heartbreak.

Vishal Mehra - @vishal1mehra

Guests

Brian Kelly

Brian Kelly is the founder of The Points Guy and the author of How to Win at Travel. His conversation with Vishal Mehra examines the growth of points and miles around the world. They discuss the relationship between airline loyalty and credit-card loyalty. The interview asks what travellers should understand about the businesses competing for their spending.