THE INDIAN GEEK / TOPICS
Loyalty & Passenger Experience
The passenger relationship extends from the value of a frequent-flyer status to the seat, cabin and service experienced on board. These conversations ask what loyalty programs reward, how airlines design their product and where the journey still creates friction. Begin with the business behind airline status, then hear from a program leader and cabin specialists.
What these conversations explore
Compare the economics of points and status with practical product choices: cabin design, connectivity, the experience after landing and what passengers actually value.
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Featured conversations
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The Future of Airline Loyalty feat. Mark Potter (Managing Director, Etihad Guest)
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Seat 1A. Up-Front and Lie-Flat Truths feat. John Walton (Editor in chief, The Up Front)
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AIX 2026 & The PaxEx Paradox feat. Seth Miller (Founder, PaxEx.Aero)
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Why Airline Loyalty Ends Too Soon? feat. Safir Jamal (Founder & CEO, Passtination)
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Relevant guests
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All conversations
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Royal Jordanian’s bet on India & the Levant feat. Karim Makhlouf (Chief Commercial Officer, Royal Jordanian Airlines)
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India’s airlines at a turning point feat. Ameya Joshi and Sean Mendis
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Why Airline Loyalty Ends Too Soon? feat. Safir Jamal (Founder & CEO, Passtination)
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The Greek Coup & Expansion feat. Ioanna Papadopoulou (Director, Athens International Airport)
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AIX 2026 & The PaxEx Paradox feat. Seth Miller (Founder, PaxEx.Aero)
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The Future of Airline Loyalty feat. Mark Potter (Managing Director, Etihad Guest)
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State of the Aviation Industry (part 1) feat. Thomas Jaeger & Addison Schonland
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Hub & Seek: How Lufthansa is Playing the Long Game feat. Felipe Bonifatti (VP Asia Pacific, ME & JV East, Lufthansa Group)
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The Middle Seat’s Masterclass feat. Scott McCartney (Airlines Confidential Podcast)
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Frenemies at the Gate: The Lufthansa - Air India Moment feat. Kevin Markette (Head of Sales-South Asia, Lufthansa Group)
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Air Canada’s 2026 Flight Plan feat. Mark Nasr (EVP & COO, Air Canada)
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Forecast for 2026 Skies feat. Ajay Awtaney (Founder & Editor, LiveFromALounge.com)
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The Cheeky Challenger feat. Shivani Singh Deo (Country Manager - India, Virgin Atlantic)
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Seat 1A. Up-Front and Lie-Flat Truths feat. John Walton (Editor in chief, The Up Front)
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AvGeek meets Points Geek- feat. Brian Kelly (Founder & CEO, The Points Guy)
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The HYD High-Flyer - feat. Pradeep Panicker (CEO, RGIA) - The Indian AvGeek
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Behind the Terminals at DXN - feat. Daniel Bircher (Chairman & MD - Noida International Airport, Zurich Airport International) - The Indian AvGeek
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Shooting Straight on Points & Miles - feat. Aadil Bandukwala (The Great Indian Points & Miles Show) - The Indian AvGeek
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The Business of Airline Loyalty (part 2) - feat. Mark Ross-Smith (StatusMatch)
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The business behind airline status
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From MasalaJet to Seattle, via GYD!
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Stretch it like IndiGo - feat. Ajay Awtaney (Live From A Lounge)
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